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Strategies for growing customer value and profitability 2nd edition. Subsegment strategies 191 customer relationship marketing 193 customer value versus company value 194 database marketing 195 mass personalization 196 mass customization 196 customer relationship management 197 summary 199 market based strategic thinking 200. Marketbased management 6th edition rent 9780387752. Test bank for marketbased management, 6th edition by. Measuring performance and profitability in marketing is becoming more and more important in the business world. Each chapter takes the reader through examples and explanations of these foundational principals. Article january 2005 with 740 reads how we measure reads.
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Customer value 162 summary 163 marketbased strategic thinking 165. This chapter provides an overview of basic marketing concepts for those new to marketing. Strategies for growing customer value and profitability 6th edition by roger j. Strategies for growing customer value and profitability tooeir j.
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